![]() All faults are to be reported by the customer to the service hotline (Tel: +49 (0) 3304 2472-770).Other content of the service agreement are determined according to the agreed service level (SLA) as follows: The service provided by is during normal business hours. ![]() The details are determined by the respective service level (see 4. The service agreement will be fulfilled by by either free repair or free replacement of the device or components (consumables and consumables are excluded from the service agreement). guarantees expected functionality according to the respective state of the art of the respective device type, in accordance with the following conditions. The service commitment from occurs in addition to the statutory warranty rights of the customer and does not limit this warranty. The following conditions apply to devices delivered and operated by in the Federal Republic of Germany.
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